Frequently Asked Questions
Everything you need to know about your Amazfit experience.
Are Amazfit smartwatches compatible with both iOS and Android?
Yes, all Amazfit smartwatches are compatible with Android 7.0 and above, as well as iOS 12.0 and above, using the Zepp App available on the Google Play Store and Apple App Store.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is the return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery for a full refund.
Do Amazfit products come with a warranty?
Yes, all authentic Amazfit devices purchased from our global store come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Are the smartwatches waterproof?
Most Amazfit smartwatches feature a water-resistance rating of 5 ATM or 10 ATM, meaning they can withstand pressures equivalent to a depth of 50 to 100 meters. They are suitable for swimming but not for high-speed water sports or hot showers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.